Professional Development: Managing a Multicultural Staff

By Andrew Zamorski

We are at a unique place in the dynamic evolution of the American workforce. It’s not uncommon for people in their 60s to be working on teams with colleagues who are the age of their grandchildren. In some cases, younger managers are supervising employees twice their age.

With such age disparities, managers are seeking ways to motivate each generation to engage them and maximize their productivity.

Grace Lemmon

Grace Lemmon, assistant professor of management at DePaul, explains how to manage a multigenerational staff.

“As a leader, it is important to take a different approach when managing each of the multi-generational employee groups,” says Grace Lemmon, assistant professor of management, who specializes in employee engagement and work-life balance. “Each generation views its employer in unique ways based on intrinsic expectations they hold of what an employer should be, should provide or should promise.”

Lemmon offers these insights and advice for managing the three primary generations in today’s workforce: baby boomers, Generation X and millennials.

Baby Boomers

Born in the post-World War II era (1946-1964), boomers grew up in a time of dramatic social change and economic prosperity. Loyal and hard-working, they seek security and may have stayed at one company their entire careers.

VALUES

Boomers are looking for companies that clearly value their employees. They seek stability and opportunities for advancement or growth. They believe that employees must pay their dues before advancing up the corporate ladder, just as they did.

COMMUNICATION STYLE

Boomers are more apt to want face-to-face conversations, largely because they have worked much of their lives within an environment that didn’t allow for instant communication.

HOW TO ENGAGE THEM

Boomers offer tremendous experience, so finding a task that challenges them can be tricky. According to Lemmon, they are motivated by tasks that appeal to their inner values. Boomers are a pragmatic, goal-oriented cohort, so finding out exactly what they want to accomplish before retirement is key to engaging them.

Generation X

Birth dates for Xers range from the mid ’60s to the early ’80s. They lived through the greed of the ’80s and often distrust authority and large institutions. They are results-driven, highly independent and extremely resourceful. They experiences the early age of innovation and know how to get information.

VALUES

Xers need stability because they are making important life decisions, like whether to have another child or go back to school. They are looking for advancement, but also careers that promote work-life balance. Xers often view work as a mutually beneficial contract between the company and the employee.

COMMUNICATION STYLE

Xers prefer a communication style that allows for reflection and reduced pressure for an immediate response, mainly because they prize separation of work and home life.

HOW TO ENGAGE THEM

Xers want autonomy and growth. They have developed extensive expertise from work experience and have ample information-gathering know-how. Tasks or goals that Xers can do independently and that deepen their skills will be especially fulfilling.

Millennials

Millennials reached adulthood around the year 2000. They are confident, well-educated, socially conscious, highly collaborative, savvy and always connected—to the Internet and each other. Work is important to them, but generally not the biggest priority in their lives. They would love to have a high-paying job, but are willing to give it up to have life experiences.

VALUES

They look up to visionary leaders who can guide them through advancement opportunities. They seek challenging work and want to put their academic experience to the test immediately. They switch jobs often to increase their skill set, and may not be interested in paying their dues.

COMMUNICATION STYLE

As the first generation to grow up surrounded by digital media, millennials prefers to use email, texting and instant messaging over face-to-face meetings.

HOW TO ENGAGE THEM

Millennials perform well on tasks that expand their breadth of knowledge. Because they are in the early stages of their careers, they are eager to build their skill sets, and see new experiences as rewarding professionally and personally. Critical to millennials is instant feedback that is fair and justified.